Frequently Asked Questions (FAQ)

Refer to the following frequently asked questions to find out if your queries and concerns can be clarified. If you have any further questions please contact us

Simply select the search criteria from the search bar on the homepage or click on the 'Buy Tickets' link in the main menu. Choose your boarding stop and destination stop as well as a preferred date to filter out available journeys (leave the date field blank if you would like to see all forthcoming journeys between stops).

Click on the book ticket button on the journey you would like to make from the list shown to proceed with

Your ticket booking details can be changed upto 48 hours prior to bus departure. In order to make changes to your booking, such as registered phone numbers, selected seats or even the boarding and destination stops, please contact us directly.
Your ticket booking details can be cancelled upto 48 hours prior to bus departure.
Ticket payments must be made to the driver on the day of departure prior to boarding. NCG Express hopes to provide online payment options and mobile payment options in the future.
We do not have specific baggage limits, however each persons luggage must be of reasonable size and weight that can be considered acceptable and fair.
Standard luggage is accepted at no extra cost, however if the driver on the day of travel asseses that you have an excess baggage then you will be charged a small fee to load this into the bus. The fee will be determined by the driver on the day.
Your ticket booking details can be changed upto 48 hours prior to bus departure. In order to make changes to your booking, such as registered phone numbers, selected seats or even the boarding and destination stops, please contact us directly.
Most of the NCG Express long distance travel buses are luxury coaches that include airconditioning as well as other facilities. Speak to our customer service team to find out more.
Refer to the NCG Express terms and conditions page for more information.