NCG Express - Terms and Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

Scope of Services

Through the website, we (NCG Express and its affiliate (distribution) partners) provide an online platform through which bus service providers permitted by Nationa Transport Commission, Sri Lanka, can integrate their buses for reservation, and through which passengers to the website can make such reservations. By making a reservation through NCG Express, you enter into a direct (legally binding) contractual relationship with the bus service provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant bus service provider and sending you a confirmation text for and on behalf of the bus service provider.

When rendering our services, the information that we disclose is based on the information provided to us by bus service providers. As such, the bus service providers are given access to an account through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each bus service provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability of seats) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any buses made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Important

  1. NCG Express is an online marketplace. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators.
  2. The arrival and departure times mentioned on the ticket are only tentative timings . However the bus will not leave the source before the time that is mentioned on the ticket.
  3. Passengers are required to furnish the following at the time of boarding the bus:
  4. Change of bus: In case the bus operator changes the type of bus due to some reason, NCG Express will refund the differential amount to the customer upon being intimated by the customers in 48 hours of the journey.
  5. Cancellation Policy: The tickets booked through NCG Express are cancelable. Kindly note that the money is not transferred back to the passenger's credit/debit card. Instead the money will be refunded to a bank account of passenger.
  6. In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.NCG Express .
  7. NCG Express does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers.